Our Ts and Cs

Terms

The term 'sash service' is used collectively to refer to the sash window services we offer.
Specifically:

• sash cord service (which includes 'lower sash service' and 'full sash service')
• draught reduction service (also called 'draught proofing service')
• double glazing service

The terms 'we', 'us' and 'our' refer to The Sash Window Service Ltd and its representatives.

When we refer to 'window' we mean a timber box sash window, consisting of one or more sliding sashes. Normally this will contain a pair of sashes: upper and lower.
For the purposes of our sash services, a bay window with three separate sets of sashes would count as three windows.

A full sash service covers both upper and lower sashes. This applies where both sashes are designed to be moveable. If a window only has one moveable sash (i.e. the upper sash is fixed in place) then only a lower sash service will be applicable to that window.
Our draught reduction and double glazing services are based on a full sash cord service. If you have single-sash windows in need of draught proofing or double glazing, please contact uscontact us for a no-obligation estimate.
If you have windows that consist of more than two sashes (contained together within the same sash box), then please contact uscontact us to discuss your situation.

Also see our glossary glossary page for definitions of sash window parts and terms.
www.simplysashwindows.co.uk/glossary.html

Conditions

Pricing
All sash service, replacement sash and replacement sill prices vary depending on window size, based on the largest dimension of the window.
Unless stated otherwise (as part of an offer) listed starting (from) prices for sash services are for windows up to 1.3m (4ft 3in approx) tall. Larger windows will typically cost more to service, on a sliding scale.
Please contact uscontact us for a no-obligation estimate tailored to your circumstances.
www.simplysashwindows.co.uk/contact.html
All sash service prices exclude the cost of add weights necessary to reset sash counterbalance.
Sash cord service prices exclude replacement beading (as required, if we are unable to reuse the existing beading).
Unless specified, all listed prices (apart from draught reduction services) exclude VAT at the standard rate.
Draught reduction service Draught reduction service listed prices exclude VAT at the lower 0% rate.

Minimum Order Levels
Bookings can be subject to a minimum order level of 6 full window services.
Lower-sash window services in Bristol need to be part of a larger order that includes full sash services on 4 or more windows.
We recommend a full sash service as a more economical solution. Lower and upper sash cords, rails, balances and frames tend to wear and fail together. Servicing just the lower sash in a window can result in paying twice: if the upper sash later fails, it cannot be serviced in isolation, because the lower sash needs to be dismantled in order to access the upper sash.
If you have unusually large windows, windows with only single sashes, or that consist of more than two sashes (contained together within the same sash box), then please contact uscontact us to discuss your options.

Exclusions
Sash services do not include rot or structural repair work as standard. You can request this separately if you need it. See our renovation solutions for details.
If we discover structural problems with your windows whilst servicing them we will consult with you on how best to proceed.
Painting and decorating is not included as part of any service, except for applying white primer to exposed timber where appropriate.

Access
In order to access your property and work on your windows we need sufficient parking for our van(s). If you can provide adequate off-street parking that's great. Otherwise we will need suitable guest parking permits for the duration, or the cost of parking charges will be included in the overall bill.

General
When ordering more than one sash service, you can choose a different level of service per window, to suit your needs and budget.
Windows that are high off the floor or not easily accessible may require scaffolding to service, at additional cost.
All our work is covered by a 1 year guarantee for parts and labour.

Privacy Policy
By contacting us, you consent for us to use your contact details in order to communicate with you with regards to an enquiry or order. You may withdraw this consent at any time.
We do not use customer contact details for marketing purposes.
We do not share customer details with third parties without the customer's express consent (this is sometimes required for the purpose of delivering materials direct to site).
If you enter into a contract with us (such as an order to carry out work on your property), we will use your information solely for the purpose of fulfilling that contract and in honouring our guarantees on the work carried out.
We retain customer information for legal and accounting purposes for a period of seven years.
A customer may request a copy of the information we hold about them, by contacting us either verbally or in writing. We reserve the right to charge a fee to cover the administration costs of responding to unreasonable, or repeated information requests.
A customer may request that we remove any information we hold about them, by contacting us either verbally or in writing. We reserve the right to charge a fee to cover the administration costs of responding to an information removal request.
Whilst we respect the privacy of our customers and endeavour to comply with requests for information removal, we cannot destroy documentation that we are required to keep for legal or accounting purposes.
We will respond to information access or removal requests no later than one calendar month from the date they are received.
We do not collect personal information via web cookies. See our cookie policy cookie policy page for more details.

Limitation of Liability & Disclaimers
Prices are correct at the time of publishing, however we reserve the right to amend listed prices without notice.
Where you deal with us as a consumer, your statutory rights are not affected by any conditions or exclusions listed here.
While we take reasonable efforts to verify the accuracy of information we place on this site, we make no warranties, whether express or implied in relation to its accuracy. We cannot accept any liability for actions taken, or not taken, on the basis of information we provide on this site.
We accept no responsibility or liability for the content or operation of any external websites to which you can link from this website, aside from that of sister sites that we own.