simply sash: terms & conditions

Our Ts and Cs

Terms

The term 'sash service' is used collectively to refer to the sash window services we offer.
Specifically:

When we refer to 'window' we mean a timber box sash window, consisting of one or more sliding sashes. Normally this will contain a pair of sashes: upper and lower.
For the purposes of our sash services, a bay window with three separate sets of sashes would count as three windows.

A full sash service covers both upper and lower sashes. This applies where both sashes are designed to be moveable. If a window only has one moveable sash (i.e. the upper sash is fixed in place) then only a lower sash service will be applicable to that window.
Our draught reduction and double glazing services are based on a full sash cord service. If you have single-sash windows in need of draught proofing or double glazing, please contact uscontact us for a no-obligation price quotation.
If you have windows that consist of more than two sashes (contained together within the same sash box), then please contact uscontact us to discuss your situation.

Also see our glossary glossary page for definitions of sash window parts and terms.
www.simplysashwindows.co.uk/glossary.html


Conditions

Pricing
All sash service, replacement sash and replacement sill prices vary depending on window size, based on the largest dimension of the window.
Unless stated otherwise (as part of an offer) listed starting (from) prices for sash services are for windows up to 1.3m (4ft 3in approx) tall. Larger windows will typically cost more to service, on a sliding scale.
Please contact uscontact us for a no-obligation price quotation tailored to your circumstances.
www.simplysashwindows.co.uk/contact.html
All sash service prices exclude the cost of add weights necessary to reset sash counterbalance.
Sash cord service prices exclude replacement beading (as required, if we are unable to reuse the existing beading).
Unless specified, all listed prices (apart from draught reduction services) exclude VAT at the standard rate.
Draught reduction service Draught reduction service listed prices exclude VAT at the lower 5% rate.

Exclusions
Sash services do not include rot or structural repair work as standard. You can request this separately if you need it. See our renovation solutions for details.
Painting and decorating is not included as part of any service, except for applying white primer to exposed timber where appropriate.

Access
In order to access your property and work on your windows we need sufficient parking for our van(s). If you can provide adequate off-street parking that's great. Otherwise we will need suitable guest parking permits for the duration, or the cost of parking charges will be included in the overall bill.

General
When ordering more than one sash service, you can choose a different level of service per window, to suit your needs and budget.
Windows that are high off the floor or not easily accessible may require scaffolding to service, at additional cost.
For Bristol, the minimum sash service order for domestic properties is 2 sash windows (see Terms above for our definition of 'window').
All our work is covered by a 1 year guarantee for parts and labour.

Limitation of Liability & Disclaimers
Prices are correct at the time of publishing, however we reserve the right to amend listed prices without notice.
Where you deal with us as a consumer, your statutory rights are not affected by any conditions or exclusions listed here.
While we take reasonable efforts to verify the accuracy of information we place on this site, we make no warranties, whether express or implied in relation to its accuracy. We cannot accept any liability for actions taken, or not taken, on the basis of information we provide on this site.
We accept no responsibility or liability for the content or operation of any external websites to which you can link from this website, aside from that of sister sites that we own.

Free Sash Window Assessment

We are passionate about preserving historic windows. As part of any sash service, we can carry out a free assessment of all your sash windows. We will then advise you of any structural issues we find, so you can plan for future work needed to keep your windows operational.
Problems like rot are best discovered early so it can be treated before the damage spreads.

If you have any questions, or you would like a quote tailored to your requirements, please contact uscontact us.

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Simply Sash Windows

Restoration - servicing - draught proofing

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